FREQUENTLY ASKED QUESTIONS
Will you share my personal information with others?
How soon will my order ship once the order is placed?
Most items are available for immediate shipment. We ship out within 3-4 days
Where can I ship my order?
We deliver our products to lower 48 U.S.A. states. If you need to ship to P.O. boxes please select USPS shipping. We do not ship outside the United States.
How is shipping and handling calculated?
We make every effort to minimize shipping and handling prices, and calculate rates for products using weight and destination. Unless otherwise requested, items ship UPS Ground or USPS. If you need expedited shipping select Overnight or Two-Day Air at checkout. Charges are applied to each shipping address.
How can I track my order?
When you provide your e-mail address with your order, you will automatically receive your tracking information including a link to the UPS and USPS Web sites so you can track your order online. You can also e-mail us at firstname.lastname@example.org or call 1-805-688-4645 to inquire about your order. Please be sure to have your order number on hand when you contact us.
RETURNS AND OUR GUARANTEE
If we somehow fall short of your expectations, please return the product within 30 days to Solvang Restaurant, 1672 Copenhagen Dr., Solvang, CA 93463 for a prompt and courteous refund of the purchase price, less shipping.
Effective: April 1, 2016
Information We Collect
We may collect information (including name, address, telephone number, e-mail address,) when you:
- Place an order from our Web site
- Make a purchase at our retail store
- Return an item or make an exchange
- Inquire about our services or products
- Subscribe to receive communications from us via e-mail or register for a newsletter on our Web site
Using the Information We Collect
- Send you newsletters and/or communicate promotional offers that may be of interest to you
- Process and fill your orders
- Contact you regarding the processing of your order
- Improve our products and services
We may use your e-mail address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.
Information We Share with Others
We will NOT share your information with anyone or entity outside of our company
Remove your name from our lists at any time
If you prefer not to receive newsletters from Solvang Restaurant, please e-mail customer service, call us, or write us the contact information provided above. You may choose to stop receiving marketing e-mail at any time.
Information on how to opt-out is provided in every e-mail, or you may e-mail customer service, call us, or write us at the contact information provided above. Please be sure to include your full name, e-mail address, and specifically what type of information you do not want to receive.
If you opt out of receiving marketing e-mail, we will continue to send you e-mails regarding order confirmation and shipment notification when you place an order with us.
Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.
Changing or Deleting Information
To update your customer information, please either e-mail Customer Service, contact us at the address above
Our Web site is not designed to appeal to minors, and you are required to be 18 years of age in order to use this Web site or provide information to us. Therefore we do not knowingly attempt to solicit or receive any information from children under 18.
We use encryption technologies when transferring and receiving data from you through our Web site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our Web site and therefore you use our Web site at your own risk.
If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address above.
We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the Web site. If there is information that you wish to protect from disclosure to others, please do not provide it to us.
Links to Other Sites
Notification of Changes
Questions or Comments?
This Web Site is owned by Solvang Restaurant LLC. For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.